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Formerly St Helens and Knowsley Teaching Hospitals NHS Trust

Whiston Hospital

Photograph of exterior at Whiston Hospital
Image showing a road sign illustrating a Hospital A&E department

Whiston Hospital opened in 2010 and is a state-of-the-art facility offering excellent patient care to patients across Merseyside, Cheshire and beyond.​

At Whiston Hospital you can expect:

  • Excellent patient care
  • Award-winning services
  • The very latest diagnostic facilities
  • Ultra-modern operating theatres
  • Purpose designed wards and departments
  • Single room accommodation with en-suite facilities
  • Short waiting times
  • A welcoming environment that is easy to find your way

Whether you are coming to Whiston Hospital as a patient or visitor we aim to make your visit as easy and comfortable as possible.

Our Ward Contact Information can be found here.

A FREE shuttle bus service offers transport between Whiston Hospital and St Helens Hospital.

Temporary changes have been changed to the Free shuttle bus service. It will be available Monday to Friday every 30 minutes between 7.00am to 6.00pm, picking up at the main entrance of both hospitals.

View our timetable.

How to get to Whiston Hospital

Whiston Hospital - Warrington Road, Prescot, Merseyside L35 5DR
Telephone No: 0151 426 1600

By Car:                  

M62 exit Junction 6
M57 exit Junction 1 towards Prescot on A58
Whiston Hospital is located 2 miles from the junction

The route from St. Helens hospital to the Whiston site is clearly signposted throughout the journey.

By Bus:

Bus Route: No 89, No 10A & No 61 drop off outside the new Whiston Hospital.

For more information click on the Public Transport link on the left  or contact Arriva on 0871 200 2233 or visit

A FREE shuttle bus service offers transport between Whiston Hospital and St Helens Hospital. It is available Monday to Friday, every 20 minutes, between 7.20am and 6.10pm, picking up at the main entrances of both hospitals.

View our timetable.

By Rail:

There are four train stations in the surrounding areas. These are Prescot, Whiston, Rainhill and Eccleston Park stations.

For more information click on the Public Transport link on the left  or contact National Rail Enquiries on 08457 484 950 or visit

Car parking at Whiston Hospital for Patients and Visitors​

Please note: The new car park constructed on Dragon Lane (the old Dragon pub site, adjacent to a Trust staff car park) is not managed by the Trust. This area and the yellow hatched lines leading up to the car park are owned by a private company.

If you park in this area and do not pay the fee specified, this may result in a fixed penalty being issued by this private company. The Trust has no influence over any fines or charges associated with this car park.

Trust car parking is available for patients and visitors in the Multi Storey Car Park off Warrington Road, by the Accident and Emergency Department off Dragon Lane and by the paediatric entrance off Stoney Lane. There is also a dedicated disabled car park at the front of the hospital main entrance and also disabled spaces available within the multi storey, Accident and Emergency and paediatric car parks.

All car parks at Whiston and St Helens hospitals have a graduated charging system.  
The charges are as follows:-

Duration Fee

​Less than 20 minutes:​​


​20 minutes - 1 hour:​


​1 - 2 hours:


​2 - 3 hours:​


​3 - 4 hours:​


​4 - 5 hours:​


Over ​5 hours:


Maximum charge is £6
Prices are subject to change

The car park operates a Pay on Foot system, this means a ticket will be issued on arrival and visitors will need to go to the payment machine to pay the amount required and have their ticket validated for exit before leaving. To leave, visitors will need to place their tickets in the terminal by the exit barrier.

There are six payment machines at Whiston Hospital - two are located within the hospital by the main reception, two can be found on Level 5 of the multi storey car park and two are located by the Accident and Emergency Department car park.

There is a pedestrian link bridge from Level 5 of the multi-storey car park which takes you to the main entrance of the new hospital via the lifts or stairs.

For frequent visitors, weekly passes are available for £12. These passes will have unlimited use for a full 7-day period.

At Whiston Hospital weekly passes can be purchased for the Multi Storey Car Park and all public car parks. These can be purchased direct from all payment machines via cash or credit / debit card.

We have introduced free parking for the following:

  • Disabled patients and visitors to the Trust (blue badge holders) - To access free parking please display your Disabled Badge in your vehicle and present your car park ticket and a copy of your Disabled Badge at Main Reception before returning to your car. Please note the copy presented to Main Reception must show the name and photo of the disabled badge owner. The reception staff will then validate your car park ticket for free exit.
  • Frequent outpatient attenders – attending hospital for an appointment at least three times within a month and for an overall period of at least three months. A month being defined as a period of 30 days. (the departments that fall into this category have already been identified)
  • Parents of sick children staying overnight – parent or guardian of a child under 18, who is admitted as an inpatient. To receive free car parking between the hours of 7.30pm and 8.00am while visiting the child. This can apply to two vehicles.

Restaurants & Retail

​Spice of Life Restaurant ​

​​The main restaurant 'Spice of Life' is located on Level 5.
The restaurant is open from 8.00am until 8.00pm every day.
The restaurant caters for patients, visitors and staff, and offers a wide choice of hot meals, snacks and hot and cold drinks. The menu changes daily and features seasonal produce.

​​Costa Coffee

​Costa Coffee is located on Level 1 near the main entrance.
Open from 8am until 8pm every day.
Costa Coffee provides a range of hot and cold drinks, sandwiches, cakes and snacks. Free daily newspapers are available for customers to browse inside the café.

WHSmith and M&S Food

​​WHSmith, including M&S Food, is located on Level 1 near the main entrance.
Open from 8am until 6pm; Monday to Friday and 10am until 4pm; Saturday and Sunday.
The store sells a wide range of snacks, drinks, newspapers and magazines as well as gifts and cards.

​​Cash Machine

​​A cash machine is available on Level 1 opposite main reception​.

​Vending Machines

​Vending machines are available on:​

  • Level 0 (Red) in the Accident & Emergency waiting area
  • Level 5 (Blue) near to the main restaurant.

Floor Plans

These images are available to download as PDF files.

PDF Icon Whiston Site Map

PDF Icon  Whiston Floor Map

Red Zone, Lower Ground

Yellow Zone, Level 1

Purple Zone, Level 2

Green Zone, Level 3

Orange Zone, Level 4

Blue Zone, Level 5

Is it an Emergency?

If you're feeling unwell and not sure which NHS service you need, use this guide to help you choose the right place to visit.

When to call 999

Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions.

Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

When to use 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

Get help online or on the phone

To get help from NHS 111, you can:

  • go to 111.NHS.UK (for people aged 5 and over only)
  • call 111

NHS 111 is available 24 hours a day, 7 days a week.

If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:

You can also call 18001 111 on a textphone.

When to go to A&E

An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds
  • stroke
  • major trauma, such as road traffic accidents.

Less severe injuries can be treated in urgent care centres or minor injuries units.

When to visit an urgent treatment centre

You can go to an urgent treatment centre if you need urgent medical attention, but it's not a life-threatening situation.

Conditions that can be treated at an urgent treatment centre include:

  • sprains and strains
  • suspected broken limbs
  • minor head injuries
  • cuts and grazes
  • bites and stings
  • minor scalds and burns
  • ear and throat infections
  • skin infections and rashes
  • eye problems
  • coughs and colds
  • high temperature in child and adults
  • stomach pain
  • being sick (vomiting) and diarrhoea
  • emergency contraception

St Helens Urgent Treatment Centre

When to speak to a pharmacist

Pharmacies can give treatment advice about a range of common conditions and minor injuries, such as:

  • aches and pains
  • sore throat
  • coughs
  • colds
  • flu
  • earache
  • cystitis
  • skin rashes
  • teething
  • red eye

If you want to buy an over-the-counter medicine, the pharmacist and their team can help you choose.

Antibiotics will not be available over the counter to treat minor conditions.

Minor illnesses

Most common illnesses and problems will get better without the need to visit a doctor and can be treated at home. Click on the links for advice on how to manage your symptoms. 

You can also visit for self-care tips and tools and for advice on how to look after yourself during the winter months.

Is it an Emergency?

Getting Here

Maps & Floor Plans

Car Parking

Restaurant and Retail

Our Services

Our Wards

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