Whether you're a patient, visitor, relative or carer; tell us what you think about your overall experience at the Trust. Experience is personal and listening to how a patient, relative or carer feels about their experience is crucial to Mersey and West Lancashire Teaching Hospitals NHS Trust. Feedback surveys have been developed by the Patient Experience Team to ask you about your experiences whilst you were a patient at Whiston, St Helens or Newton Hospitals or when you are receiving any of our community services, including district nursing and the Millennium Urgent Treatment Centre.
You can submit your feedback by completing the webform below, emailing the Patient Experience Team on firstname.lastname@example.org or by completing one of the surveys detailed on this page.
Is there a member of staff, ward, department, who in your opinion have gone above and beyond to support you and your family? You can send a thank you message using the template below, click on the 'Send a Thank You' bar, and email it to email@example.com.
The Trust uses the Friends and Family Test (FFT) to monitor patient experience at ward and department level. FFT results are gained via text message, interactive voice message, FFT cards, QR codes or online surveys. Click here to view our Friends and Family page in order to provide your feedback.
Every Experience Matters – Inpatient Survey
This survey has been developed by the Patient Experience Team to ask you about your experiences whilst you were an inpatient at Whiston, St Helens or Newton Hospitals. There is space at the end of the survey for you to give us any further comments about your care and treatment in one of our hospitals. All of the answers you give us to the questions below will be used to help improve patients’ experiences when in our care and also to highlight and celebrate areas of good practice.
Please follow this link to complete the survey or use the QR code below - http://ratenhs.uk/7TXrm4
NHS 111 First survey
NHS 111 First is a national initiative that asks people who are thinking of walking into A&E to call 111 before they go. This will allow the trained call takers to direct you to the most appropriate service, so you get the best care for your needs as quickly as possible. If you need to go to A&E they will give you a time slot to maintain social distancing and you will be expected at A&E and will be seen quicker when you arrive.
To complete this survey, please follow this link or use the QR code below - http://ratenhs.uk/6Qm0Vg