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Formerly St Helens and Knowsley Teaching Hospitals NHS Trust

Upheld Complaints

The Francis Inquiry recommended that NHS Trusts should publish information about complaints that are upheld on their websites. We are committed to sharing information to improve learning and will publish upheld complaints every quarter on our website.

The Trust receives over 300 complaints from patients, relatives and carers and these complaints are investigated thoroughly.  Following investigations, complaints are not upheld, partially upheld or upheld.

Regardless of the outcome of the complaints, when things go wrong the Trust acknowledges that something could have gone better, provides an apology and an explanation of what will be done to prevent it happening again.

Actions from complaints by quarter/year



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