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Formerly St Helens and Knowsley Teaching Hospitals NHS Trust

Why Work with Us?

Employment Services has grown from an in-house payroll department at Mersey and West Lancashire Teaching Hospitals NHS Trust, to become a regional shared service payroll provider offering services to over 20 NHS clients.  The foundation of our service is based on detailed knowledge and understanding of the NHS and the unique requirements of NHS payroll clients.  We strive to offer a personalised service for each client, we do not operate a large call centre, instead each client has dedicated, named payroll staff who use their broad NHS experience to support clients with their individual needs.

Services we provide

 

Accreditations

We have been accredited the Payroll Assurance Scheme (PAS) award from the Chartered Institute of Payroll Professionals (CIPP). Accreditation Logo CIPP is the only chartered institute for pensions and payroll professionals in the UK.  Their PAS is a nationally recognised and prestigious award and is an indication of quality standard within the payroll industry.

https://www.cipp.org.uk/

https://www.cipp.org.uk/best-practice/pas.html

Benefits of our services

Employment Services are a listed provider within the HealthTrust Europe (THE) Framework and adhere to all applicable quality assurance standards.  We offer a high-quality service, delivered through the establishment of service catalogues, setting service provision expectations and requirements between Employment Services and Clients.

We operate a continual review and development process through regular client meetings with a dedicated Operations Managers.  Client services are offered through NHS experienced payroll staff, whom you will have direct line access, to offer individualised service and support.  Our services are offered with competitive, all-inclusive pricing with no hidden costs.

Best Practice Processes

Employment Services strives to ensure Best Practice is followed throughout the organisation.  We have a dedicated Service Development team which ensures all our processes are aligned to ESR best practice and each stage of the payroll processing cycle is recorded and robustly monitored internal using check lists.

Our processes have been independently assessed by the Chartered Institute of Payroll Professionals (CIPP) and found to be fit for purpose at the time of assessment and that we have suitable processes in place for preparing and delivering legislative changes.  Their assessment also demonstrates that we are dedicated to compliance and best practice in payroll.

Customer service

The vision of Mersey and West Lancashire Teaching Hospitals NHS Trust vision is to provide '5-star patient care', striving to meet the best standards of professional care whilst being sensitive and responsive to the needs of individual patients.  This vision extends beyond the clinical field and Employment Services pride ourselves on providing ‘5-star customer service’ to our clients.

We put the customer at the heart of what we do.  We do not operate a large call centre, instead each client has dedicated, named payroll staff who use their broad NHS experience to support clients with their individual needs.  You will have the direct numbers for payroll staff so you can discuss your needs directly with an individual who understands your organisation.

We operate a continual review and development process through regular client meetings with a dedicatedly Operations Managers.  We truly believe that our staff is the key to helping us deliver ‘5-star customer service’ and as an organisation we are passionate about staff development and growing our talent. Our staff are regularly assessed, and development opportunities provided.  We are a corporate member of The Payroll Centre, allowing the whole payroll team access to an entire range of materials and services, and the ability for us to rely on The Payroll Centre’s advice.

Framework

Employment Services are a listed provider within the following frameworks:

  • HealthTrust Europe (THE) Framework

All applicable quality assurance standards are adhered to.

How we work

The foundation of our service is based on detailed knowledge and understanding of the NHS and the unique requirements of NHS payroll clients.  We truly believe that our staff is the key to helping us deliver ‘5-star customer service’ and as a department we are passionate about staff development and growing our talent.  There is a clear career path and many of our staff have progressed their careers within the organisation.

We strive to offer a personalised service for each client.  We do not operate a large call centre, instead each client has dedicated, named payroll staff who use their broad NHS experience to support clients with their individual needs.  We offer a high-quality service, delivered through the establishment of service catalogues, setting service provision expectations and requirements between Employment Services and Clients.  We operate a continual review and development process through regular client meetings with a dedicated Operations Managers.

If you have any queries related to our services, please contact Danielle Norton:

Phone: 0151 290 4081

Email: Danielle.norton@sthk.nhs.uk

Address: Employment Services, Jubilee Court, Waterside, St Helens, WA9 1TT

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