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Healthwatch

Healthwatch are the independent champion for people who use health and social care services.

They are here to make sure that those running services, and the government, put your views at the heart of care.

Your Local Groups

Our local Healthwatch groups are located here:

 

Independent Complaints Advocacy

Although most people using the health service are happy with their care and treatment, things can sometimes go wrong. If you're not satisfied with the service you've experienced from a hospital, doctor, dentist, local surgery or other NHS provider, you are entitled to complain about it.

We can help you make this complaint, by providing a free, confidential and independent service designed to help you understand your rights and make informed choices.

We can help you to:

  • explore the options available at every stage of the complaints procedure
  • provide confidential support from someone who is independent of the NHS
  • write effective letters to the right people
  • prepare for meetings and maybe even go with you
  • contact and speak to third parties if required

If you would like independent help and support to make a complaint, you can contact:

Patients are eligible for free NHS treatment at St Helens and Knowsley Teaching hospitals NHS Trust if they are: Ordinarily resident in the
UK or: Overseas visitors, but entitled to free NHS services under the National Health Service (Charges to Overseas Visitors) Regulations

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