Our Services A - Z - NHS e-Referral
About the service
Welcome to the NHS e-Referral Page.
Working in partnership with local organisations, we communicate services available together with any information about NHS e-Referral services at our hospitals.The NHS e-Referral Service (e-RS) provides an easy way for patients to choose their first hospital or clinic appointment with a specialist. Bookings can be made online, using the telephone, or directly in the GP surgery at the time of referral
Navigating Services
The Trust offer new outpatient appointments through NHS e-Referral for most specialties. Many specialist and general clinics are published in the NHS e-Referral directory. A full list of the specialty services available on NHS e-Referral can be found by accessing the link below.
Click here to view NHS e-Referral
Services can be found by searching for clinic type or by using the Systemised Nomenclature of Medicine (SNOMED) search facility on NHS e-Referral. All listed services have SNOMED codes associated with conditions treated and are derived from the national SNOMED codes approved through the national coding system.
Referral forms
Please note all referral forms should be printed off and hand written / typed, then forwarded in the usual way to the Trust.
The forms should be attached to the referral request using the nhs e-Referral system or emailed to the Trust net account or relevant department indicated on the referral form.
The email address for the appointments department net account is secondarycarereferrals@sthk.nhs.uk
- About the Team
Jayne Johnson, Deputy Directorate Manager - Tel: 0151 676 5401
Alison Platt, Deputy Head of Patient Access - Tel: 0151 676 5404
Available 09.00am to 5.00pm Monday to Friday (excluding bank holidays)
Patient Booking Services, St Helens Hospital
- Additional Information
The NHS e-Referral Service (e-RS) provides an easy way for patients to choose their first hospital or clinic appointment with a specialist. Bookings can be made online, using the telephone, or directly in the GP surgery at the time of referral.
- Relevant Leaflets/Documents/Links
Access the service via the intranet, systems access, NHS e-Referral
https://digital.nhs.uk/services/e-referral-service
NHS e-Referral guidance
NHS e-Referral Service: guidance for managing referrals is aimed at commissioners (CCGs and NHS England), GP practices, and all providers of acute consultant-led outpatient services which accept referrals from GP practices.
A set of frequently asked questions are provided here:
These sets of FAQs will be updated as the programme continues.
NHS e-Referral Service: guidance on payment authentication is aimed at commissioners (CCGs and NHS England) and all providers of acute consultant-led outpatient services which accept referrals from GP practices.
If you require support or information about the e-RS service or programme please contact enquiries.ers@nhs.net.
Page last updated on 13th March 2025