Our Wards - St Helens Hospital - Duffy Suite Intermediate Care

• Contact Details

  Reception – Tel: 01744 646120

  Debby Glynn, Ward Manager – Tel: 01744 646 123

  Jayne Gore, Matron - Tel: 01744 644 811

• Personal Belongings

  We encourage patients to use their own clothing / nightwear. Items brought in are the individuals responsibility unless handed to a member of staff for safekeeping.

• Meals and Drinks

  The ward assistant will provide hot drinks at mealtimes (07.30, 12.00 and 17.00) as well as mid-morning, mid-afternoon and pre bed.

• Special Diets

  If you are on a special diet or therapeutic diet, the ward staff will contact our hospital dietician to arrange this for you. The dietician will also be available Monday-Friday to provide specialist information regarding your diet.

• Discharge from the Ward

  We will aim to keep you updated throughout the inpatient journey. The trust will provide a booklet on admission that gives guidance on the process. If you have any questions please contact the ward and speak to the nurse in charge of your relative / friends care

  Medications: If you require medications to take home with you, these will be given to you by the ward staff before you leave. Please don't leave without them. It can take a few hours for the Hospital Pharmacy to prepare your medications, so bear this in mind when you arrange a time to leave.

  Outpatient appointments: You will be told if an appointment has already been made for you or whether it will follow on in the post.

  Transport: Please try to arrange your own transport home from the Hospital. Hospital transport is only available for patients who cannot as a result of their clinical condition use other forms of transport 

• Suggestions, comments or complaints

  We aim to make your stay with us as pleasant and comfortable as possible, and strive to provide the highest quality of care. If you or your family have any suggestions or comments, please discuss them with the ward manager or nurse in charge, or you can discuss them (or any complaints) with the Patient Advice and Liaison Service.