Feeling unwell?
Making the right choice helps us all.
To help you choose the right healthcare service, we have compiled this guide to ensure you get the right care from the right people.
A&E
Accident and Emergency Departments are for serious and life threatening illness and injuries.
Please watch this video and help us to reduce waiting times so we can get the quickest and best care to those who need it most.
NHS 111
Residents in St Helens and Knowsley who are in need of urgent – but not emergency care – are being asked to contact NHS 111 first, before travelling to hospital.
Use the online service: www.111.nhs.uk or freephone 111
Trained advisors are available 24/7 for urgent medical help or advice.
They can also arrange appointments for you to see the right health care professional in the right place.
111.nhs.uk can help you with:
- where to get help for your symptoms, if you’re not sure what to do
- how to find general health information and advice
- where to get an emergency supply of your prescribed medicine
- how to get a repeat prescription
- get emergency dental appointments
You should still ring 999 if you experience:
- signs of a heart attack like pain like a heavy weight in the centre of your chest
- signs of stroke such as your face dropping on one side
- difficulty breathing
- heavy bleeding that won’t stop
- seizures
- or sudden and rapid swelling of the eyes, lips, throat or tongue
Your Local Urgent Treatment / Walk-in Centres
No matter where you live, there are six local centres to choose from.
They are open 365 days a year, including Christmas day and bank holidays, to treat all sorts of urgent illnesses and injuries.
Broken bones | Minor cuts | Minor head injury | Bites | Stings | Minor burns | Eye injuries | Childhood illnesses | Abdominal pain | Rashes | Allergic reactions
St Helens Urgent Treatment Centre (UTC)
- Monday to Saturday from 7.00am to 10.00pm (centre will close to new patients at 9.15pm)
- Sunday & Bank Holidays from 9.00am to 10.00pm (centre will close to new patients at 9.15pm)
Patients can only be booked in up until 9:15pm. We do not accept patients after this time even though we are open until 10.00pm
Patients may also be given advice only in triage long before this depending on patient numbers in department and staffing levels.
This decision lies with the coordinator on duty each shift.
Kirkby NHS Walk-in Centre
- Monday to Saturday from 08.00am to 8.30pm
- Sunday & Bank Holidays from 10.00am to 8.30pm
Huyton NHS Walk-in Centre
- Monday to Saturday from 08.00am to 8.30pm
- Sunday & Bank Holidays from 10.00am to 8.30pm
Halewood NHS Walk-in Centre
- Monday to Saturday from 08.00am to 8.30pm
- Sunday & Bank Holidays from 10.00am to 8.30pm
Widnes Urgent Treatment Centre
- Monday to Sunday from 08.00am to 9.00pm
Runcorn Urgent Treatment Centre
- Monday to Sunday from 08.00am to 9.00pm
Map Key
- St Helens Urgent Treatment Centre (UTC)
- Kirkby NHS Walk-in Centre
- Huyton NHS Walk-in Centre
- Halewood NHS Walk-in Centre
- Widnes Urgent Treatment Centre
- Runcorn Urgent Treatment Centre
Your GP
If you are feeling unwell with a non-urgent health concern, contact your GP practice.
All local GP practices are open and face-to-face appointments are available for those who need them. Evening and weekend appointments are also available across all areas.
Contact your local GP practice directly online or by telephone.
Your Pharmacist
Search online for 'find a pharmacy'
Pharmacists are experts in medicines. They can offer advice and treatments for a wide range of illnesses and injuries.
They are also trained to tell you when your symptoms mean you need to see a doctor.
With early morning and late night opening times, 365 days a year, there will always be a pharmacy open near you.
Mental health and wellbeing
If you need help, 24/7 support is available for children, young people and adults in St Helens, Halton, Knowsley and Warrington.
For direct support from a trained professional, text REACH to 85258 or call the Mental Health Crisis Team freephone: 0800 051 1508.
Self Care
- Remember to order your repeat prescriptions well in advance so that you don’t run out!
- Speak to your pharmacist about what to keep in your medicine cabinet or search online for NHS medicine cabinet
- A basic first aid kit is essential, you can buy one in most pharmacies or supermarkets.
Search ‘NHS medicine cabinet’ or use this QR code
